FAQ Wholesale

I do not see any products when I click any of the brands on your site?

To view products and wholesale prices you must register an account with us. After your account is approved (usually within an hour) you will be able to log in and view all the products and wholesale prices and be able to place an order directly online.

How do I become a wholesaler at Clarabella Tattoo Wear?
Please register an account here: Create a wholesale account.

It takes 2 minutes to fill in and gives you a normal non-verified account. Within a few hours (sometimes within a few minutes) we will upgrade your account to a wholesale account and you can browse all of our products online.

How do I place a wholesale order?
First, create a wholesale account (see above). After you have been approved you can place an order directly on our site just like on any other e-commerce site.

How do I contact you?

Mailing address:
CLARABELLA
Köpmannagatan 10
24171 Marieholm
SWEDEN

Email: info@clarabellatattoowear.com

What is your VAT number?
EU VAT number is: SE556740856101.

What is the best way of contacting you?
Best and fastest way to contact us is to use the Contact Us form.

Do you have a shop?
We don't have a physical shop – only an online shop.

Do you have a catalogue?
Our site is our catalogue. All the products we have in stock is on our site. On the site you can view all of our thousands of products and pictures and easily order directly online.

What is the minimum order for wholesale?
Minimum order is 25 pieces. This can be a mix of different products.

Do I need a registered VAT number for buying wholesale from you?
No you do not need a VAT number. But without a VAT number we must charge you 25% tax on the total amount of your order.

I do not have a credit card. What are my payment options?

You can always choose payment by bank or Paypal.

What is your Paypal handle if I want to pay by Paypal?

Paypal handle: info@clarabella.nl
(Yes it ends with NL for Netherlands.)

What are your bank details?

CLARABELLA
IBAN: SE1780000831392376791972
BIC/SWIFT CODE: SWEDSESS
Bank name: Sparbanken Skane
Place of bank: Kävlinge/SWEDEN

Can we pay after receiving the goods?
No, we work only with pre-payment. This means that we'll send you the goods after we receive the payment.

Can we choose for cash on delivery?
No, cash on delivery is unfortunately not available.

Do you work with cheques?
No, we do not work with cheques. We work only with bank transfers, credit card and Paypal.

Which credit cards do you work with?
We work with the major debit and credit cards: Visa, MasterCard, American Express and Discover.

Is it safe to send my credit card details online?
Yes it is, our site is secured via SSL encryption. All the order information together with your payment details is sent to our server encrypted. If you still have any doubt you can always choose for payment by bank or Paypal.

How long does it take for you to send me my order?
If you choose for credit card payment or Paypal usually we dispatch the order within 24 hours. If you choose to pay by bank or Paypal we send you the order after we receive your payment. We strive to send the orders within 24 hours after payment has been received.

How long does the order take to arrive to me?
It all depends on the destination but in general from 1-2 days up to a week.

How do you send the goods to me?
Always registered by DHL or Schenker (depending on which is cheaper to send to you).

How much do I have to pay for transport?
Transport cost depends on the weight of your packet. When we will be ready with your package, we will contact you about the transport costs and way of payment. In general a package of up to 40 kg (this is a lot of goods) will cost 20-40 EUR to anywhere in Europe. 

Is it possible to receive the goods really fast?
Yes, it is possible. We can send by DHL Express which will deliver the order in about 24 hours. This will cost more than the normal freight and if you want to have the order shipped very fast please email us at info@clarabellatattoowear.com to arrange the transport.

Do you have other sizes than what I can see online?
No, the sizes you see is what we have in stock. All our products with all the variations, design and sizes are online.

What kind of information will you send to me if I choose for receiving more information from you?
Around once a week we will send special offers like free shipping, half price products, super bundles, offer of free gift certificates and so on.

Sign up for our wholesale newsletter here: Clarabella Wholesale Newsletter.

You may be suprised how much goodies we deliver :).

What is your privacy policy?
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.